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CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

  1. If you place an order electronically through the website you are using, you shall be deemed to have accepted the preliminary information form and the distance sales contract presented to you.

  2. Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable legislation in force, regarding the sale and delivery of the product they have purchased.

  3. The shipping costs for product delivery shall be borne by the buyers.

  4. Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.

  5. The purchased product must be delivered in full, in compliance with the specifications stated in the order, and, if applicable, together with documents such as the warranty certificate and user manual.

  6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date on which the seller becomes aware of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

  1. If the buyer fails to pay the price of the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product shall cease.

PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:

  1. If, after the product has been delivered, it is determined that the credit card used by the buyer for payment was unlawfully used by unauthorized persons and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the Seller within 3 days, with the shipping costs borne by the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:

  1. If force majeure events that the Seller cannot foresee occur and the product cannot be delivered on time, the Buyer shall be informed. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and has made the payment in cash, the amount shall be refunded in cash within 14 days from the date of cancellation. If the Buyer has made the payment by credit card and cancels the order, the product price shall be refunded to the bank within 14 days from the date of cancellation; however, it may take 2–3 weeks for the bank to transfer the amount to the Buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

  1. Before accepting delivery of the goods/services subject to the contract, the Buyer shall inspect them and shall not accept from the shipping company any goods/services that are damaged or defective, such as dented, broken, or with torn packaging. Goods/services that are received shall be deemed to be undamaged and in good condition. The Buyer is obliged to carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:

  1. The BUYER may exercise the right of withdrawal from the contract within 14 (fourteen) days from the date of delivery of the purchased product to the Buyer or to the person/organization at the address indicated by the Buyer, without assuming any legal or penal liability and without providing any reason, provided that the Seller is notified through the contact information below.

  1. SELLER’S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY

NAME/TITLE: TEKPA DIŞ TİCARET VE PAZARLAMA LTD. ŞTİ.
ADDRESS: Gebze Plastics Industrial Organized Zone, Cumhuriyet Street No:67, Gebze, Kocaeli
EMAIL: iletisim@unox.com.tr
TEL: +90 262 502 11 48

RIGHT OF WITHDRAWAL PERIOD:

  1. If the purchased item is a service, the 14-day period starts from the date the contract is signed. In service contracts where performance has begun with the consumer’s approval before the expiration of the right of withdrawal period, the right of withdrawal may not be exercised. Information regarding the right of withdrawal has been provided to the Buyer within the scope of Distance Sales Contracts and Cancellation Conditions, and the Buyer places the order with full knowledge of the withdrawal conditions.

  2. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.

  3. To exercise the right of withdrawal, the SELLER must be notified in writing within the 14 (fourteen) day period via registered mail, fax, e-mail, or by the method notified by the SELLER, and the product must be unused within the scope of the provisions titled “Products for Which the Right of Withdrawal Cannot Be Exercised” regulated under this agreement.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

  1. The invoice of the product delivered to the third party or to the BUYER must be returned (if the invoice of the product requested to be returned has been issued to a corporate entity, it must be sent together with a return invoice issued by the institution). Returns of orders invoiced to corporate entities cannot be completed unless a RETURN INVOICE is issued.

  2. The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging, and any standard accessories, if any.

RETURN CONDITIONS:

  1. The SELLER is obliged to refund the total amount and return any documents that put the BUYER under debt within a maximum of 10 days from the receipt of the withdrawal notice, and to accept the return of the goods within 20 days.

  2. If the value of the goods decreases or return becomes impossible due to a reason arising from the BUYER’s fault, the BUYER is obliged to compensate the SELLER for the damages in proportion to the fault. However, the BUYER shall not be responsible for changes or deterioration occurring due to proper use of the goods or product within the right of withdrawal period.

  3. If, due to the exercise of the right of withdrawal, the order total falls below the campaign limit amount set by the SELLER, the discount amount benefited from within the scope of the campaign shall be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

  1. Products prepared in line with the BUYER’s request or clearly in accordance with personal needs and not suitable for return; underwear bottom parts, swimsuits and bikini bottoms, cosmetic products, single-use products, goods that are perishable or likely to expire, products that are not suitable for return due to health and hygiene reasons if their packaging has been opened by the BUYER after delivery; products that are mixed with other products after delivery and cannot be separated by their nature; goods related to periodicals such as newspapers and magazines, other than those provided under a subscription agreement; services performed instantly in electronic environment or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables whose packaging has been opened by the BUYER cannot be returned in accordance with the Regulation. In addition, the right of withdrawal cannot be exercised for services that have begun to be performed with the consumer’s approval before the expiration of the right of withdrawal period, as per the Regulation.

  2. Cosmetic and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassette tapes, as well as stationery consumables (such as toner, cartridges, ribbons, etc.) must have their packaging unopened, untested, undamaged, and unused in order to be eligible for return.

  3. Pursuant to the Regulation on Distance Contracts below, the products for which the right of withdrawal cannot be exercised are:
    • Contracts relating to goods prepared in accordance with the consumer’s requests or personal needs.
    • Contracts for the delivery of goods that are perishable or likely to expire.
    • Contracts for the delivery of goods whose protective elements such as packaging, tape, seals, or wrapping have been opened after delivery and whose return is not suitable for health and hygiene reasons.
    • Contracts relating to goods that, after delivery, are mixed with other products and cannot be separated by their nature.
    • Contracts relating to books, digital content, and computer consumables supplied in a tangible medium, where the protective elements such as packaging, tape, seals, or wrapping have been opened after delivery.
    • Contracts relating to accommodation, transportation of goods, car rental, food and beverage supply, and leisure time activities carried out for entertainment or recreation purposes, which must be performed on a specific date or within a specific period.
    • Contracts relating to services performed instantly in an electronic environment or to intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

  1. If the BUYER falls into default in cases where the payment is made by credit card, the BUYER accepts, declares, and undertakes that they will pay interest and be liable to the bank in accordance with the credit card agreement between the cardholder and the bank. In such cases, the relevant bank may pursue legal remedies and may claim any expenses and attorney’s fees arising therefrom from the BUYER. In any event, if the BUYER falls into default due to their debt, the BUYER agrees to compensate the SELLER for any losses and damages incurred as a result of the delayed performance of the obligation.

PAYMENT AND DELIVERY

  1. You may make payment by bank transfer or EFT (Electronic Funds Transfer) to any of our (TRY) accounts listed in the system.

  2. Through our website, you can benefit from online single payment or online installment options with any credit card. For online payments, the amount will be charged to your credit card at the end of your order.